Jabber Cisco For Mac

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Jabber On Mac
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Placing Calls

NoteU-M doesn’t support the Contact List feature.

Enter telephone number in the Jabber hub Search or Call field.
Click the phone icon next to the Search or Call field.

IMPORTANT When entering a non-U-M number, enter a 9+1+ 10 digit or 5 digit telephone number.

Receiving Calls

In order to receive a call using Jabber, you must be logged in to the application. Settings affect a telephone number regardless if it is set on the desk phone or softphone. Changing the setting on one also changes the setting on the other.

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When you receive an incoming call, a call window opens on your screen.

Click Answer to accept the call
Click Decline to forward the call to voicemail

Placing a Call on Hold

Click icon with 3 dots.
Click Hold.
Click Resume to return to the call.

Transferring a Call

Transferring allows a call from the softphone to be transferred to other phones on the U-M system.

Click icon with 3 dots.
Click Transfer.
Enter phone number to which you want to transfer the call in the search box.
Click Transfer to complete the transfer.

Forwarding Calls

Note: We ask that you do not forward your university phone to a personal or home telephone number in an emergency shut down of the U-M campus. This feature is reserved for critical operations. Please keep in mind that staff members using softphones can log into the application directly to take calls from home.

Click the Jabber window icon in the bottom right.
Select Forward Calls.
Select Voicemail or select New Number to enter another phone number. For non U-M numbers, use 9+1+ 10-digit or 5-digit phone number. Then select the new number from the Forward Calls to: drop-down menu. The forwarding number will show on the main Jabber page.